First White Sleeping Bag

• Shipping Hours: Orders are shipped Saturday to Thursday from 12:00 PM to 9:00 PM. We do not ship on Fridays or official holidays. Ramadan shipping hours will be announced separately on our website.
• Holiday/Extraordinary Circumstances: Shipping times may vary during holidays or events like lockdowns. Any changes will be updated on our website, and our customer service team will notify you via email. We recommend creating an account or regularly checking our website for updates.
• Free Delivery: Orders above 749 QR are eligible for free delivery within 24 hours. Orders below this amount will incur a delivery fee, which will be shown at checkout.
• Same-Day Delivery: Available for orders placed before 12 PM, excluding weekends and official holidays.
• International Shipping: Currently, we do not offer international shipping.
• Missed Deliveries: If you miss your delivery, our carrier will attempt delivery two more times. If all attempts fail, your order will be returned to our warehouse, and a refund will be issued. To reorder, simply visit our website, though availability is not guaranteed.
• Address Changes: In special cases, we may be able to change the delivery address. Contact customer service directly for assistance. Note that address changes may incur additional fees.

Returns Policy

Items purchased on our website can be returned within 1 month (excluding sale items, which have a 3-day return period) as long as they are unused, in original packaging with tags attached. Certain items have specific return conditions:

• Footwear & Accessories: Must be returned in original branded boxes and packaging.
• Cosmetics & Beauty: Must be unopened and unused in original sealed packaging.
• Lingerie: Returns accepted only for factory defects.
• Swimwear: Returns accepted only if hygiene seals are intact and in original packaging.
• Hosiery: Must be returned within 7 days, unworn and sealed.
• Face Masks: Only unopened masks in sealed packaging are returnable.
• Jewelry: Must be returned in original condition with packaging and tags.

Items that don’t meet these conditions will be returned to you, at an additional delivery cost, or available for collection at our Click & Collect department

Additional Conditions

Items purchased with added services like gift wrapping, engraving or tailoring fall under different return policies. If items are missing original packaging or documents, contact customer service immediately.

How to Return

Log into your account and use “Returns & Refunds” to initiate a return, or contact customer service +974 4447 3403. Returns for purchases made in Doha but returned abroad must be arranged via email, and shipping costs are at the customer’s expense.

For full details, please review our complete Return Policy on our website.