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Terms And Conditions For The Use Of The Loyalty Program
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1. Owner of the Rewards program
1.1. These terms and conditions apply to the rewards program offered exclusively by Galeries Lafayette Doha, under the umbrella of Ali Bin Ali Holding W.L.L. (hereinafter referred to as “Galeries Lafayette Doha” or “GLD”).
2. Object
2.1. Within the limits specified and described herein, Galeries Lafayette Doha offers a variety of benefits to its customers which they can access if meeting certain criteria.
3. Availability, territorial limit, participation, and registration
3.1. The rewards program offered by Galeries Lafayette Doha is valid until decided otherwise. Galeries Lafayette Doha has no obligation of maintaining these benefits for any amount of time whatsoever and may unilaterally decide the termination of such program, without any compensation whatsoever to any of its customers.
3.2. The rewards program applies only within the territorial limits of the state of Qatar, for the purchases made online and offline from Galeries Lafayette Doha, with the exception of F&B stores and Watches and Fine Jewellery brands, where the rewards program does not apply.
3.3. The rewards program is available, free of charge, for all Galeries Lafayette Doha customers if a request was filed in this regard and the information requested by Galeries Lafayette Doha was duly provided. Galeries Lafayette Doha reserves its rights to reject the submission at its sole discretion and without the need to provide any justification.
3.4. True and accurate information is mandatory for the activation of a rewards account and issuance of membership card (“Card”). An individual account shall have, at any given moment, only one unique mobile number associated with it. In the event of change in mobile number, change in ownership of the mobile number, or any changes to the information provided, the Member shall update Galeries Lafayette Doha accordingly.
3.5. After providing required information and a confirmation is sent to the customer that the rewards account was created, the customer will then become a member of the rewards program (“Member”)
4. Data protection
4.1. Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data, and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in the Galeries Lafayette Doha Privacy Policy.
5. Use of the rewards program and related obligations
5.1. Galeries Lafayette Doha rewards program is provided only for personal and consumer use and only after proper registration was finalized. Galeries Lafayette Doha rewards points cannot be used for business transactions or B2B purposes.
5.2. Galeries Lafayette Doha rewards program currency is points (“Points”), which can be collected by Members.
5.3. The Points accrual is calculated based on the net sales value of the sale transaction and excludes any applicable VAT and any services charges, rounded down to the nearest single Qatari Riyal.
5.4. The Points, in whatever form, are not transferable, cannot be copied, and can only be used by the Members themselves.
5.5. Points are valid for 24 months from the date they are earned. Points expire at midnight, on the last day of the relevant month. Points will expire and will not be usable if Galeries Lafayette Doha decides to end the program, unless otherwise stated at that moment in time.
5.6. Redemption of benefits with Points is detailed below. The accrual rate, accrual events, redemption options, and general key parameters of the Points are outlined below and as provided by Galeries Lafayette Doha from time to time.
5.7. Earning Rates / Redeem rates and tiers:
5.7.1
Collecting Points |
Spent QAR 1 |
Red Tier |
Earn 1.5 Pts |
Silver Tier |
Earn 2 Pts |
Gold Tier |
Earn 2.5 Pts |
La Suite Tier |
Earn 3 Pts |
5.7.2
Redeeming Points |
GLD Points |
Value |
Red Tier |
100 Pts |
1 QAR |
Silver Tier |
100 Pts |
1 QAR |
Gold Tier |
100 Pts |
1 QAR |
La Suite Tier |
100 Pts |
1 QAR |
5.8. Redeeming Points: Members can redeem Points by utilizing rewards to pay or offset the price for purchases at Galeries Lafayette Doha.
5.9. Tiers are allocated after creation of rewards accounts, based on the cumulative amount of money spent at Galeries Lafayette Doha since creation of account and for a determined period of 24 months, under that specific account:
5.9.1. Red Tier: 0 QR – 5,000 QR
5.9.2. Silver Tier: 5,001 QR – 50,000 QR
5.9.3. Gold Tier: 50,001 QR and Above.
5.9.4. La Suite Tier: Upon exclusive invitation
After being attributed a certain tier, gaining an upgrade will allow for a new period of 24 months of the achieved tier. For clarification purposes, the cumulative amount spent for an upgrade shall be computed taking into consideration the last 24 months from present, while the tier itself will last 24 months after upgrade. In case in the 24 months after upgrade, a Member has not reached the required amount of money spent for the said tier, then the Member will suffer a demotion to a below tier based on the expenses. Whereas, if in the last 24 months from present time, a new, better, tier is achieved, then a new upgrade into the next tier will occur.
5.10. Points will not be accrued for the payment tenders by Gift card, Credit note, Gift voucher, Reward points, and in-store credit, whether full or partial payment settlement.
5.11. Refunds of a product or service paid partially by Points and cash/card will be returned in Points and cash/card depending on the payment type. In the event that for any reason a refund is issued by Galeries Lafayette Doha following the return of any qualifying purchase, any earned Point(s) in respect of such purchase shall be deducted from the relevant Member’s account.
5.12. If a customer who has benefited from GLD Rewards seeks to refund an item, the amount of Rewards gained will be deducted from the total refund. For instance, if a customer bought a shoes worth QR 10,000 and gained QR 200 in Rewards, and then used those Rewards in a subsequent purchase, should they return the shoes for a refund, they will receive QR 9,800, as the QR 200 in Rewards already used will be deducted. If the Cashback Rewards were not used, the QR 200 will simply be deducted from the customer's Rewards balance.
5.13. Points will be visible on a Member’s account within 48 hours of the transaction in-store or after delivery for E-commerce purchases.
5.14. Points and/or rewards have no cash value, cannot be redeemed for cash, and are void if sold, purchased, bartered, or exchanged for cash or other consideration, or if received or used in violation of these terms and conditions. No change/currency will be given for any unused portion of any Point or program rewards.
5.15. A Member may not use anyone else's account/Card at any time or for any reason. Galeries Lafayette Doha may request at any time a relevant identification document, without being required to do so, at its discretion and without being liable, if it did not request such identification document.
5.16. The Card may not be used as a gift, credit, or debit card or as a guarantee of payment.
6. Limitation of liability
6.1. Customers/Members are entirely and solely responsible for the possession, use, and control of the Galeries Lafayette Doha rewards Card, including maintaining the confidentiality of the Card number. Furthermore, the Member is entirely responsible for any and all activities that occur under Member’s account. The Member shall notify Galeries Lafayette Doha immediately of any loss of the Card, unauthorized use of the account, or any other breach of security.
6.2. Galeries Lafayette Doha will not be liable for any loss that a Member may incur, including, but not limited to: as a result of someone else using the account, whether digital or physical, either with or without the Member’s knowledge. Galeries Lafayette Doha reserves the right to disqualify a Member from further participation in the rewards program, cancel all previously accumulated Points, and seek compensation for rewards utilized if, in Galeries Lafayette Doha’s sole judgment, that Member has engaged in wilful misconduct or breached any of the rules governing the rewards program, including, but not limited to the fraudulent acquisition of Points, sale or abuse of Points or rewards benefits.
6.3. Galeries Lafayette Doha, to the extent permitted by law, shall have no liability whatsoever with regards to any damages that a customer may suffer as a consequence of participating in the rewards program as a Member.
7. Governing law and disputes
7.1. These terms and conditions are governed by the laws of Qatar and, in case of disputes that cannot be solved in a reasonable period of time, the competent courts shall be the courts of Qatar.
8. Communication preferences
8.1. When opting in for Galeries Lafayette Doha marketing communications the Member will receive the latest offers, rewards, and news via e-mail, SMS, or push notifications in accordance with the information the Member provide. The Member can choose to unsubscribe from Galeries Lafayette Doha communications at any time by clicking the "unsubscribe" link that is found at the bottom of each of Galeries Lafayette Doha’s promotional emails, or via the website https://www.galerieslafayette.qa/. Such unsubscribing may take up to 48 hours to propagate. In this case, Galeries Lafayette Doha may be unable to notify the Member of tailored offers. However, the Member will still receive operational and service messages from Galeries Lafayette Doha regarding the Member’s account.
9. Miscellaneous
9.1. The rewards program is governed entirely by these terms and conditions.
9.2. Communications shall be made in writing to the headquarters of Galeries Lafayette Doha.
9.3. If any of the provisions contained herein is or becomes invalid or illegal, if the terms and conditions can survive the elimination of said provision then the invalid/illegal provision will be eliminated. Otherwise, the entire program shall end, to Galeries Lafayette Doha discretion.
10. Inquiries and complaints
10.1. For any queries, suggestions or complaints, regarding any aspect of the program, a Member can write an e-mail at rewards.galerieslafayette@alibinali.com, including full name and contact details, or call Galeries Lafayette Doha at 44473405.