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Terms & Conditions

We are pleased to welcome you to our Galeries Lafayette Doha online by accessing our online store to get information about our brands/products or make your purchases you agree to our terms and conditions.

Galeries Lafayette Doha online belongs to Ali Bin Ali Group of companies (reg.no 43989) where we provide online services for personal use, limited to selling clothing, footwear, accessories, cosmetics and other items displayed in our brands/products category list (The list).

We invite you to read thoroughly and make sure you understand these Terms & Conditions before you decide to use our online services. If you decide to use our online services, please make sure that you understand and agree to be bound by all the terms and conditions of this website. If you don’t agree with our terms and conditions you may not be able to make any transactions with us. Every time you make use of our website by placing orders or creating an account you will be requested to confirm your understanding and acceptance of all our terms & conditions.

In order to use the services of Galeries Lafayette Doha Website you must be over 18 years of age.

Purchase Policies

If you make a purchase at this website your purchase will be subject to additional purchase terms and conditions appearing on the Shipping Policy, Order Cancellation, Returns, Order and Payment Terms pages (collectively “Purchase Policies”) which are hereby incorporated into and made part of this Terms & Conditions. Please review our Purchase Policies before making any such purchase. By submitting payment information in connection with any such purchase you agree to our Purchase Policies.

Warranties, Disclaimers and Limitations of Liability

You expressly understand and agree that:

Your use of this website is at your sole risk. The website and the materials contained herein are provided on an “as is” and “as available” basis. Except as otherwise expressly provided in these terms of use, DGL Trading WLL, its parent and other affiliated companies, and their respective officers, directors, employees and other representatives (collectively, the “ABA Group parties”), expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Without limiting the generality of the foregoing, the ABA Group parties make no warranty that: (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure, or error-free; (iii) information that may be obtained will be accurate or reliable; and (iv) any errors in the website will be corrected.

All products and services purchased on or through the website are subject only to any applicable warranties of their respective manufacturers, distributors and/or suppliers, if any. To the fullest extent permissible by applicable law, the ABA Group parties disclaim all warranties of any kind, either express or implied, including, any implied warranties, with respect to the products and services listed or purchased on or through the website. Without limiting the generality of the foregoing, the ABA Group parties expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection and non-compliance with any printed directions.

The ABA Group parties shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use the website, including any liability: (i) as a reseller of any products or services; (ii) for any unauthorized access to or disclosure of your transmissions or data; (iii) for statements or conduct of any third party on the website; or (iv) for any other matter relating to this website or any third party website. This is a comprehensive limitation of liability that applies to all damages of any kind, including any direct, indirect, special, incidental or consequential damages, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if an individual advises of the possibility of such damages. The products, information and services offered on and through the website would not be provided without such limitations.

Notwithstanding the foregoing, the sole and entire maximum liability of the ABA Group parties for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you on this website.

Products

Our commitment is to be as accurate as possible providing details and specific descriptions for our products. However as long as we are not manufacturers and all the information about our products is provided by third parties (partners & brands), we cannot guarantee the accuracy of such information. The responsibility for the products/brands information displayed in our website remains exclusively with our Partners & Brands. However, you can always contact our Customer Service team in case you need additional information or further clarifications about our products. Moreover the images of all the products are for reference and although we use high resolution images, we cannot guarantee that your computer/mobile phone or tablet screen reflects accurately the color or the shape of the product. If you need clarifications about the colors or the shape and fitting of our products you may contact our customer service team prior finalizing your purchases.

All the products that are displayed in our website are of high quality and checked for any factory defects or other damages. In the event you receive a product of low quality, damaged or not as described on our website please contact our Customer Service team to assist you with its return. Once the item is received in our warehouse, we will conduct a thorough inspection to understand where the problem is coming from and issue a refund or replace the item if still available. In such cases we will issue a refund for all the additional costs such as delivery, packing and alternation.

We sell products for individual use only. By making your purchases at Galeries Lafayette Doha online store you understand and agree that you will not use our products for commercial purposes including but not limited to reselling them inside or outside the country.

As our services are limited in displaying and selling products manufactured by third parties (Partners & Brands) we are not responsible for our beauty products ingredients and to the best of our knowledge we don’t sell any products which contain ingredients that can cause serious health risks, property or environmental damages. From such risks allergies are excluded. We kindly invite you to read and understand the components of such products and contact your health care provider for further assistance prior making purchases or use of such products. However, the manufacturers are exclusively responsible for any damage or health risk you may experience by using their products.

Partners

If you are purchasing products from some of our partners such purchases might be subject to additional terms & conditions. Whenever additional terms & conditions are applied to your purchases it means that Galeries Lafayette Doha act as an authorized online agent.

Orders, Prices & Payments

To understand how to make your purchases please refer to “How to shop” section. All orders are subject to products availability and price changes.

As stated previously in order to make purchases at Galeries Lafayette Doha you must be 18 years old and above and hold a valid credit or debit card.

We are pleased to offer you the option to review your order and make changes prior completing your purchases.

After completing your order you will receive an e – mail to acknowledge receipt of your order and this e – mail doesn’t guarantee the acceptance of your order. Once your order is reviewed and accepted we will send you the confirmation of your order via e-mail. The confirmation of your order will include detailed list of the products along with information about the specifications, sizes, quantities etc. Only these products listed in the confirmation e – mail will be finally delivered to you. You can cancel your orders at any stage prior receiving your confirmation. Please read carefully the orders Cancellation policy at Orders and Shipping section.

Although we intend to display the most updated information regarding availability, pricing and specifications for all the products we sell in our website, it is possible that system errors may occur. In such cases our customer service team will connect with you to evaluate the best possible solutions.

Delivery & Pick Up Dates

The delivery and pick up dates for your purchases will be displayed in your order confirmation e – mail. If you don’t find this information in your order confirmation email please contact our Customer Service team. However please note that delivery and pick up dates may be impacted by extraordinary circumstances such as governmental restrictions, lockdowns or any other force majeure situation.

We don’t usually provide our customers with delivery timing including same day delivery and if we do so such timings are estimated and therefore not guaranteed. As stated previously your orders will be delivered by a qualified high standard carrier and may arrive in multiple deliveries and at different times.

We would also like to inform you that Galeries Lafayette Doha is not responsible for missing deliveries due to inaccurate or misspelled information about the owner of the address and the shipping address which is inserted in our system directly by the customer. To avoid such issues we invite you to register carefully and accurately your personal information and review it prior saving it in our system.

International Deliveries & Returns

We regret to inform you that currently we are not shipping orders outside the state of Qatar. However, in certain cases we accept returns from international destinations exclusively for products that have been purchased in Qatar from our website Galeries Lafayette Doha. In this case all the expenses must be borne by the customer and the return will only be approved if in compliance with our ”Returns Policy” and standards.

Galeries Lafayette Doha website

This website is offered to our customers for free to browse, make purchases or as a general reference. We are expecting all visitors of our website as well as customers to use this website for lawful purposes only.

We are also expecting all our partners, visitors and customers to understand and accept responsibility for all electronic communications and content sent from your devices to us following relevant national or international laws relating to that.

Website update

We reserve the right to update our website at multiple levels without prior notice. Such updates include adding or removing features, adding or removing products, price changes, suspend access and permissions. You may always contact our Customer Service team for further information about the use and content of our website.

Third Parties (Products & Services)

From time to time we may decide to include products and services from third parties such as add-ons, applications etc. For the use of such products and services, additional terms & conditions may apply. In addition, for the use of such products and services Galeries Lafayette Doha disclaims any liability. Moreover, we cannot guarantee the quality of such products and services features in different devices such as desktops, phones or tablets.

Whenever you find in our website additional links directing you to third parties products and services we disclaim any responsibility or liability for the content and resources of the third parties websites, applications etc;

Privacy Policy

You can find more information about how we use your sensitive personal information in our Privacy Policy section. We invite you to have a thorough study of our privacy policy by deciding to use our website and services you understand and agree to be bound to our Privacy Policy and warrant that all the information you provide us with is true and accurate.

Intellectual Property

Galeries Lafayette Doha are the owner and approved licensee of all intellectual property in this website which includes but is not limited to content, graphics, logos, images, digital data, icons and software. Our rights are protected by international as well national copyrighting laws.

Governing Law & Jurisdiction

Our Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Qatar. You agree that any cause of action arising from or relating to the use of our Website or our Terms and Conditions shall be brought exclusively in front of the Qatari courts.