Close

Frequently Asked Questions “FAQ”

  1. What are you doing to ensure safe shopping during the pandemic
    • The health and safety of our employees, customers and the community is at our top priority. We are constantly enhancing safety measures to safeguard our employees, customers and the community, going above and beyond government guidelines to maximize everyone’s protection.
    • We follow strictly the government and medical experts guidelines introducing disciplines which include:
    • 1.5 m or more social distancing respected throughout our site at all times. Temperature-control checks on entry, using advanced thermal screening technology.
    • Increased cleaning and disinfecting of equipment and premises; including usage of masks, gloves and sanitizers.
  2. Is the delivery company complying with hygiene standards?
    • Our shipping partner is BEBOLT. They are very much experienced and comply with all the hygiene standards according to the government and medical experts protocols to ensure all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. They strictly follow socially distanced protocol. They will leave your package where you specified.
  3. Why is my return taking longer to process?
    • Your return may take slightly longer to process as we have enhanced health and safety measures in place to protect our teams and customers. We are ensuring a minimum of 72 hours to process returned packages.
  4. Do I need an account to place an order?
    • You can shop without creating an account. However, if you register with us, you’ll enjoy a number of unique benefits such as track your orders and review past purchases. Request a return directly from your account. Add pieces you love or missed out on to your Wish List. Save your address and card details so you can shop even quicker in future. Get notified first about new products, promotions, events. Get rewards.
  5. What if I forget my password?
    • If you have forgotten your password,  follow the ‘Forgot Your Password’ instructions on the ‘Sign In’ page. You can change your password as many times as you want.
  6. How do I redeem an existing Gift Card or a promo voucher?
    • If you wish to redeem a Gift Card, please contact our Customer service team to help with placing your order. Promo vouchers have codes that you can insert in the promo voucher box at the checkout.
  7. What does final sale item mean?
    • Such items have been markdown for longer period of times and we offer a last final discount to our customers prior they are completely removed from the website.
  8. Why some items cannot be returned?
    • Most of our items can be returned following our “Returns & Refunds” policies and standards. However there are several transportation and hygiene restrictions set by the governments which make the return of some items impossible. Please always refer to our returns & refunds policies for further details and assistance.
  9. Can I change or cancel part of my order?
    • In case you would like to make any amendments/cancellation in your order, we strongly advise you to contact our Customer Service team for assistance.
    • Please note that we’re currently unable to exchange and combine/add an item to an existing order.
  10. Can I place an order over the phone?
    • Yes! We are very happy to offer our customers the option to place their orders over the phone. Galeries Lafayette Doha Customer Service team is always happy to assist you with that.