At Galeries Lafayette Doha we care about our customers health and safety. We follow all the guidelines provided by the health officials as well as state government and local authorities. We understand that the current situation is creating a lot of questions regarding how hygiene standards, social and commercial restrictions may affect your orders during this challenging time. Taking into serious consideration your concerns, we have answered below few of your main questions and we invite you to contact directly our customer service team in case some of your concerns are not addressed here.
Are you able to ship merchandise that is imported from countries with high epidemiological risk?
Yes we are and the merchandise is going through extensive hygienic inspection prior it is sold in our Galeries Lafayette Doha online or physical store. However, such processes might affect delivery times during lockdowns & quarantine periods.
Are we able to return our purchases during lockdowns & quarantine?
Absolutely! Unless there are extraordinary restrictions announced by the government which we will post regularly on our website. Moreover, you can always contact our customer service team for further details. We also invite you to check our “Returns & Refunds” policy and standards.
What happens if my order is cancelled due to lockdown & quarantine?
In most cases online shopping is permitted but if the government announces restrictions applied specifically to online shopping which prohibit us from executing your orders, we will automatically cancel your orders and issue a refund. In such circumstances our customer service team will update you via e-mail.