Services – Galeries Lafayette

Services

A CUSTOMER EXPERIENCE LIKE NO OTHER

In bringing legendary Parisian style to Doha, visitors can expect to be treated like the very best of elite clients. Beyond finding an exceptional team of retail professionals to assist them, visitors can look forward to the finest international, regional and local brands as well as elegant and light dining alternatives and even a private concierge and VIP services – collectively offering true savoir faire and all set within an exceptional and inspirational environment.

Excellent service and client customisation are at the heart of Galeries Lafayette Doha with a variety of options for our clientele. Options which range from our Loyalty Program, to customisation of products, in-house beauty services such as Barber Shop for Gents, Christian Louboutin Nail Bar for the Ladies, a private Ladies Treatment rooms amongst others.

Galeries Lafayette brings together the perfect blend of innovative technology and personalised service, enabling visitors to take advantage of digitisation throughout so they can find what they are looking for quickly and efficiently and browse without intrusion in addition to having an exceptional team of retail experts on hand when visitors need assistance.

This prominent digitisation is realised for visitors and brands alike. For visitors, they experience an exceptional interactive digital experience from the moment they come up the car park to when they browse their favourite corner of the store. For brands themselves, a digital network throughout the store enables them to have a genuine digital presence through wayfinding, digital windows, virtual technology and projections to connect with visitors using engaging and relevant media.

At Galerie Lafayette Doha, we also understand the importance of the five senses, which is reflected throughout to give an complete visual, olfactory and sensory in-store experience. Customers discovering our floors will experience a different surrounding each time: a change in scent, audio music, visual flower arrangement, a diversity of unique and beautiful bust forms flown in from overseas. Elements which strength a concept very dear to us, of ‘Fashion Meets Art’.

Moreover, Galeries Lafayette is designed to be a symbol of the French ‘Art De Vivre’ or ‘The Art of Living’ experience in its own right. This is delivered through the architectural and artistic designs of the store, the attention to detail from our international retail team, the dining options and selection of shopping products. From the moment you step into our doors, it goes beyond a mere shopping experience – it is an immersion into an Galeries Lafayette environment which leaves you feeling welcome and above all, inspired.

Our Team at Galeries Lafayette Doha is here to assist any of your shopping needs and desires! Below is a list of services available to all our Galeries Lafayette Doha guests:

  • Welcome desk
  • Information Desk and store location assistance
  • Lost and Found Desk
  • Parking- (*Terms and Conditions apply)
  • Toilets and adapted toilet for babies
  • 5 in house F&B Restaurants
  • Galeries Lafayette Call center
  • Long distance payment services
  • Bank transfers
  • Access to exclusive Sales & Promotions- (*Terms and Conditions apply)
  • Wifi
  • Doormen service
  • Fitting Rooms
  • Drop off
  • Valet – (*Terms and Condition apply)
  • Golf Car Facilities –(*Terms and Condition apply)
  • 5 stars Customer service
  • Exchange & Refund- (*Terms and Conditions apply)
  • Refreshments provided- (*Terms and Conditions apply)
  • Selection of different payment options – (*Terms and Conditions apply)
  • Réservations items under 48 hours
  • Packaging services
  • Local and International Delivery – (*Terms and Conditions apply)
  • Alterations – (*Terms and Conditions apply)
  • After sale service
  • Hands free, « achats groupes»
  • Pre-orders –(*Terms and Conditions apply)
  • Access to Power banks
  • Uber central
  • Lifestyle advisor
  • Reception point of call and collect/reserve
  • Assistance with Gift Lists for special occasions such as Birthdays, Weddings, New Borns
  • Urban Retreat Reservation Facilities
  • Personal Shopper appointment – (*Terms and Conditions apply)
  • Loyalty card service
  • Alteration and Repairs for the following categories: Ready to Wear RTW, Jewellery and Shoes. – (*Terms and Conditions apply)
  • Watch Maintenance – (*Terms and Conditions apply)